Can I change my diet plan during the current subscription?
Yes, you can change the type of diet/goals you want to achieve or exclude certain ingredients from the plan at any time within the app.

How can I cancel my subscription?
iOS: Go to “Settings” app on your phone. Tap on your name and click “Subscriptions”. Select “Mybestshapeapp” from the list and tap “Cancel Subscription”.
Android: Go to the Play Store App. Go to your profile and select “Subscriptions” and then select “Mybestshapeapp”. Click “Cancel Subscription” at the bottom.
Web: Under profile, go to “Subscription plan”, and cancel your subscription there.

How can I change my subscription?
To change your subscription plan, you need to cancel your current subscription, wait for the subscription to expire, and then select the desired subscription duration type.

How can I purchase a subscription?
iOS Purchases for iOS are processed by Apple's App Store and will be charged via your iTunes account.
Android Purchases for Android are processed by Google's Play Store and will charged via your Play Store account
Web On the homepage go to ‘Create an account’ to purchase full access to the app.

How do I know when my subscription expires?
iOS & Android: Go to (Profile) > [Settings⚙️] > [Premium★ button]
Web: Go to profile, go to “Subscription plan”, and see the expiration date under the details of your plan.

I have questions about the app. How can I get in contact?
For food related questions you use the "Chat with Nutritionist" option. Click on the plus + button visible in the app, then select "Chat with nutritionist." Here you can ask any questions you may have. For non-diet-related matters, please contact us via email at contact@mybestshape.app.

Is there a free trial I can use?
Currently, Mybestshape offers a 3-day free trial. You can fully test the app during this period.

Will my subscription automatically renew?
Yes, Mybestshape is an ongoing subscription with a recurring subscription fee.

What payment options are available?
Web: Credit card
App: Paypal
Credit card
Apple pay (iOS)
Google pay (android)

How can I change the chosen diet?
WEB: Click on your profile (top right corner), then go to "Update plan" and click on “set your new nutrition plan”. Follow the steps from there.
APP: Go to your profile (bottom right corner), then click on Settings (top left corner), and navigate to "Select diet" and click on the name of your current diet. This will expand a menu with all available options.

How can I change the goal/weight/type of activity/gender?
WEB: Click on your profile (top right corner), then go to "Update plan" and click on “set your new nutrition plan”. Follow the steps from there.
APP: Click on: Profile (bottom right corner), then click on Settings (top left corner), and navigate to "User Information".

Some features of the application are not working while I am abroad. What does this mean?
Your phone's operating system retrieves geolocation, which means that the application may be unavailable in certain countries, but in principle - within the EU, this issue affects a negligible percentage of potential users.

How can I connect the application with a health app on my phone?
Please check if it's possible to connect this application with "Apple Health" or "Google Fit". Then, please go to the MBS App -> Profile -> Settings -> Sport Apps. Connect your Apple Health/Google fit account.

How can I replace a meal in my daily plan?
To replace a meal in your daily plan in the Mybestshape app, follow these steps:
1. Open the My Best Shape app on your device.
2. Locate the tab or section containing your meal plan.
3. Find the meal you want to replace and select it.
4. In iOS & android simply swipe left; and click the ‘replace 🔄’ icon
5. Browse through the available meal options and choose the one you want to substitute for the original meal.
6. Once you've made your selection, adjust the calorie count if necessary by selecting the meal and confirm the changes.

Where can I find the shopping list?
Open the application and go to the "Shopping" tab. At the top of the screen, you can choose whether My Best Shape should display the list for today or a specific time frame.

How can I add a product in the app?
1. Use the ‘plus +’ button.
2. Click on "Add food".
3. Then, click on the plus icon in the top right corner and select "Add your product".
4. Enter the name of the product and specify the product type and nutrients.
5. Once you have finished entering the information, click the "Save" button in the top right corner of the app.

How can I add my own recipe in the app?
To add your own meal, follow these steps:
1. Use the ‘plus +’ button.
2. Click on "Add food”.
3. Then, click on the plus icon in the top right corner and select "Add your recipe".
4. Enter the name of the meal, specify the preparation time, and add the ingredients.
5. You can also provide cooking instructions and add a photo, if desired.
6. Once you have finished entering the information, click the "Save" button in the top right corner of the app.

Are there any discount codes available?
When we have sales you’ll be the first one to know by subscribing to our newsletter or when you already have an account, you'll be updated through your e-mail. Discount codes will also appear on social media, so don’t forget to follow us on: @mybestshapeapp & @nochtlii.

Where do I enter a discount code?
When purchasing through the website or the app, enter the discount code under the available subscription options.

Why are there different discount codes for individual subscription plans?
Unfortunately this is the requirement of the the IOS app store itself and we can’t change that. On Android we work with the same method.
The discount code is not working, what should I do? (IOS & Android)
If your discount code is not working, please contact our support department at contact@mybestshape.app.

If I purchase a subscription at a discounted price, will that price be valid indefinitely?
The lower promotional discount applies for a specific period of time. If you purchase app access for a month at the discounted price, that price will be valid for one month, and similarly for other durations. After that period, the app will be available at the regular price.

If I purchase the app during a promotion and link my payment card to the subscription, will the automatically deducted amount from my account after the promotional period be the promotional price or the regular price?
The promotional price of the app is valid for a specific period of time. Once the subscription period purchased at the promotional price expires, the cost reverts to the regular amount. It's worth grabbing a discount on an annual subscription at a lower price, which means that throughout the year you’ll be enjoying a lower price.